To many companies, a mission statement is words on a page.
The Mirror Show Management Manifesto is different. It’s the star we steer by—always in sight and always in mind.
Some think we’re strangely devoted to our manifesto. It is true we created and starred in our own Manifeso video. Is that so wrong?
Mirror Show Management exists for only one reason — to exhibit greatness in serving our customers and inspiring a deep trust that results in Long-term relationships. Is that one reason? Or two? Ok. Let’s call it two. Perhaps that’s more appropriate because the Mirror Show Management story is really two themes wrapped up in one.
It is a story of us. And it is a story of our customers. We believe at our very core that MSM is different. And that is because our people are different. They are the everyday heroes behind the scenes and behind our success. They wear steel-toed boots or business casual — but they might as well wear capes and tights. They are truly the power and the passion that drive MSM.
But our success is merely a reflection of our customer’s. We only pack up and call it a good day if our customers consider it an outstanding one. We’ll do virtually anything — to achieve that. And that principle has been the foundation we’re built on. As a result, we’re proud that we can confidently say our customers’ loyalty to MSM is second to none. Ultimately, the heroics of our people are focused on making our customers look like heroes. So perhaps it is one story after all.